Privacy Policy

We use the information we collect to:

• Process your tour bookings and payments
• Obtain necessary visas, permits, and travel authorizations for Bhutan
• Arrange accommodations, transportation, and activities
• Communicate with you about your trip details and updates
• Provide customer support and respond to inquiries
• Send you booking confirmations, itineraries, and travel documents
• Improve our services and website functionality
• Send marketing communications (only with your consent, and you may opt out at any time)
• Comply with legal obligations and government requirements

We share your personal information only when necessary:

• Department of Tourism & Immigration: To process visa applications and comply with Bhutan's tourism regulations
• Service Providers: Hotels, guides, drivers, airlines, and activity providers necessary for your tour
• Payment Processors: Secure third-party payment gateways to process transactions
• Insurance Providers: If you purchase travel insurance through us
• Legal Requirements: When required by law, court order, or government regulations

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Password-protected databases
• Staff training on data protection

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your information for marketing purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track your preferences for personalized content

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Your information may be transferred to and processed in Bhutan and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Our website may contain links to third-party websites (e.g., hotels, airlines, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.